Any orders shipped back without previous consent will not be eligible for a refund. A written return authorization from a OneLife representative is required.
If for any reason you are unsatisfied with your product you may contact us for a full refund less shipping costs within 30 days of the initial purchase date. We will request feedback regarding the product in question in order to properly process the refund request.
All products purchased through the OneLifeBotanicals / OneLife Farms website, not to include wholesale orders, carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, please follow these guidelines to receive a refund.
We cannot offer a refund on any products purchased from third party websites or retailers. If you purchased our product through a OneLife distributor or retailer, go to the original purchase location for any return or exchange.
Refunds will not be given on products that are defective due to personal negligence. These products should be stored at room temperature and out of reach of pets and children.
Please seek reimbursement from the appropriate shipping carrier if your product arrives damaged or is lost during shipment.
We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing hemp extracts. If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.
If you purchased the wrong product we will offer a return or exchange once we receive the unopened bottle.
Per our refund policy, we require the return of any open or unopened product that is being refunded:
PO BOX 191
Customer Service can provide a return label for an easy return process. This fee will then be deducted from the refund.
Please include a note with your name and order number in your return package so we may expedite your transaction.
Once we receive a return, please allow between 7-10 business days for processing. After initiating the refund, funds can take 3-7 business days to post, which is dependent on the original payment source.